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Sponsored by Upland Software

But we do know that many of the contact center challenges that do keep you up at night can be solved with great knowledge management technology.

We asked our clients and prospects to tell us the biggest challenges they face in delivering extraordinary customer service to their customers. Our Customer Service Playbook shows how you can address those issues.

You’ll enjoy increased customer satisfaction, higher agent engagement and retention, better contact center metrics, and reduced costs.

Sponsored by Cedexis

In spite of the excellent coverage offered by the myriad of monitoring solutions, no single tool can provide all of the monitoring and routing needed for the best performancebased application delivery. How can all of these monitoring tools work together to ensure peak application performance?   Download this informational brochure to learn more!

Sponsored by Censhare

Migros was founded in 1925 and has evolved into Switzerland’s largest retailer. Today, more than 86,000 employees generate some 25 billion Swiss Francs annually.  Migros was working with an outdated media database. To produce advertising materials they were using a large number of systems and the processes were convoluted and complex.  Continue reading to learn how they accomplished their goal!